– It was primarily the noble cause that drew me to Swedish Hydro Solutions—doing something for the environment that truly matters in the world.

Magnus Bernhardsson's professional life has been characterized by craftsmanship. For a long time, he alternated between working as a carpenter on home and apartment renovations and refurbishing and maintaining motorhomes. However, in 2020, he learned that Swedish Hydro Solutions was looking for service technicians.

– I thought it sounded exciting and interesting, so I went there and had a conversation with them.

Magnus Bernhardsson sounds proud as he explains that it was the good cause that motivated him to apply for the job.

– Doing something for the environment is what truly matters in the world. It feels like a meaningful job, and the company itself has a vision for the future.

It was during the application process that he learned about Swedish Hydro Solutions' innovative technology for treating process water and wastewater using Chitosan extracted from crab shells in the food industry.

– The first time, I almost thought it sounded too good to be true. It's very fascinating that it works, especially that you can find a new use for a byproduct. You don't need to manufacture anything new; it's all about finding a purpose for what already exists.

A varied job with good relationships

Working as a service technician at Swedish Hydro Solutions involves alternating between fieldwork and working in the workshop or at the office in Alingsås. For Magnus Bernhardsson, no two days are the same, and he enjoys the variety.

– It's diverse work and a change of environment almost every day, and I really enjoy that.

In the workshop, equipment is built from scratch. In projects, there's often some issue that needs to be addressed. A sensor might need calibration, or a pump might need replacement. Usually, it's the project manager who maintains daily contact with the customer and learns of issues that need attention. The project manager contacts Magnus and his colleagues, who then go out to inspect the situation. He talks to the customer, explains what he's going to do, and estimates how long it will take.

– We usually have some pleasant conversations as well. Because most of the time, it's the same people we meet in the field, so we build relationships with them.

After he has resolved the issue, Magnus provides feedback to the project contractor about what was addressed.

These are the qualities Magnus mentions as essential in his role as a service technician.

– Not having two left hands helps. There are usually no straightforward solutions, so you have to do some troubleshooting on-site with what you have in the car and in your toolbox.

Making quick decisions adds excitement to the job, according to Magnus.

– It's exciting. If something is urgent, you can't stand around thinking for too long; sometimes, things need to happen quickly.

Magnus Bernhardsson describes the Swedish Hydro Solutions team as a fantastic group that works well together and has fun. One fond memory is the company's conference on Vinga Island in the Gothenburg archipelago, which was able to proceed despite COVID-19 and associated restrictions.

– We stayed overnight, fished for mackerel, and had a great dinner. It was fantastic. The past year hasn't been the easiest to plan activities, but we've adapted and still managed to do things together.

Focus on learning and understanding

When Magnus had been working as a service technician for six months, he still felt relatively new in the role. At that point, he hadn’t yet set any long-term goals – his focus was on building a solid foundation and gaining a deeper understanding of the systems and processes involved.

– I wanted to feel confident in what I was doing. There were several systems to get familiar with – sampling, sensors, and the chemistry side of things – which I hadn’t worked with before, Magnus explains.

He recalls how many questions came up early on – things he didn’t know at the time but gradually learned through experience:

– If I add this chemical, why does the water react this way? Is it due to our process, or are there other factors involved?

An essential part of his learning journey back then was the open dialogue within the team – something that still characterizes the workplace today.

– It’s always easy to talk to colleagues. If someone encounters something unusual, we discuss it and share knowledge. I learn best by doing, but having background information is really helpful too.

Magnus describes the work environment as safe and supportive – a place where collaboration comes naturally and strong relationships are built.

– I feel like I can talk to my colleagues about almost anything. You have friends and family, of course, but you build a different kind of connection with coworkers – one that brings both support and joy.

Can we say there's a culture of learning at Swedish Hydro Solutions?

– Yes, you could say that. There's no attitude of "I know this; it's my thing." Instead, everyone strives for everyone to know as much as possible.